gg soft Casino & Sportsbook Data Care

This page describes what we collect when you use gg soft and how we keep that data protected. We at gg soft take your privacy seriously and are committed to transparent practices around the information you share with us. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), or participate in our games and promotions, you provide us with personal and financial information. We use that information to operate our platform, process your transactions, verify your identity, and deliver the services you expect.

Our privacy practices comply with applicable data protection laws in the jurisdictions where we operate. We do not sell your data to third parties for marketing purposes. We do share certain information with payment processors, identity verification providers, and other service partners who help us run gg soft securely and fairly.

This policy outlines what data we collect, how we use it, who we share it with, and what rights you have. If you have questions about our privacy practices, our support team can provide clarification.

What Data We Collect on gg soft

We collect different types of information depending on how you interact with gg soft. When you register an account, we collect your email address, password, and basic profile information. To verify your identity before you can withdraw funds, we require a government-issued ID and proof of address. We store these documents securely and use them only for verification purposes.

When you deposit funds, we collect payment information — the payment method you choose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank details), the amount, and the date. We do not store your full payment card or e-wallet credentials; instead, we work with trusted payment processors who handle that sensitive data on our behalf.

When you play games on gg soft, we record your wagers, game outcomes, account balance changes, and activity history. This information helps us calculate your tier status, apply cashback, and detect fraud or abuse. We also collect technical data — your IP address, device type, browser information, and access logs — to maintain platform security and troubleshoot issues.

How We Use Your Data on gg soft

We use the information we collect for several core purposes. First, we use it to operate gg soft — to process your deposits and withdrawals, manage your account, and deliver the games and features you access. Second, we use it to verify your identity and comply with anti-money-laundering and know-your-customer regulations. Third, we use it to calculate your tier status, apply promotions, and track your cashback eligibility. Fourth, we use it to detect fraud, prevent abuse, and investigate suspicious activity on our platform.

We also use your data to communicate with you about your account, promotions, and service updates. If you have opted in to receive promotional emails, we may send you information about seasonal campaigns tied to events like Liga 1, Piala Indonesia, Piala AFF, and holidays such as Idul Fitri and Idul Adha. You can opt out of promotional communications at any time through your account settings.

We do not use your data for purposes beyond what we describe here. We do not sell your information to third parties for marketing. We do not share your gaming history or account balance with advertisers or data brokers.

Third-Party Processors and Data Sharing

We work with trusted service providers to run gg soft. These partners include payment processors (who handle mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, and bank transfers), identity verification providers (who confirm your ID and address), and hosting providers (who store our servers and databases). We share only the information these partners need to perform their specific functions. For example, payment processors receive your payment method and transaction amount, but not your gaming history.

We may also share data if required by law — for example, if a court orders us to disclose information, or if we are required to comply with anti-money-laundering regulations. We will notify you of such requests unless legally prohibited from doing so.

Our servers may be located outside your jurisdiction. By using gg soft, you acknowledge that your data may be transferred to and stored in countries other than where you reside. We apply the same security standards to data regardless of where it is stored.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on gg soft. Cookies are small files stored on your device that help us remember your login status, preferences, and activity. We use session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until you delete them or they expire).

We use cookies to track your activity on gg soft so we can calculate your tier status, apply promotions, and detect fraud. We also use analytics tools to understand how users interact with our platform — which games are popular, where users encounter issues, and how we can improve. These analytics do not identify you personally; they show us aggregate trends.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or alert you when a cookie is being set. However, disabling cookies may affect your ability to use certain features of gg soft.

Your Rights and Data Access

You have the right to access the personal data we hold about you. You can request a copy of your information by contacting our support team. We will provide it in a readable format within a reasonable timeframe. You also have the right to correct inaccurate information — if your address or contact details have changed, you can update them in your account settings.

In some jurisdictions, you have the right to request deletion of your data. However, we may retain certain information for legal, compliance, or fraud-prevention purposes. For example, we retain transaction records for anti-money-laundering compliance even after you close your account.

If you believe we have mishandled your data or violated your privacy rights, you can file a complaint with our support team. We will investigate and respond within a reasonable timeframe. You also retain the right to lodge a complaint with your local data protection authority.

Data Retention and Account Closure

We retain your data for as long as your account is active and for a period after closure to comply with legal and regulatory requirements. Transaction records are typically retained for several years to satisfy anti-money-laundering and tax obligations. Identity verification documents are retained for the duration of your account and for a period afterward to prevent fraud.

If you close your account on gg soft, we will stop using your data for marketing and promotional purposes. However, we will retain transaction history and identity information as required by law. If you wish to request deletion of specific data, contact our support team and we will assess your request in light of applicable regulations.

Contact Us About Privacy

If you have questions about our privacy practices, how we use your data, or your rights, our English-language support team is available to help. You can reach us via live chat, email, or phone. We will respond to privacy inquiries within five business days.

Our services are available only in jurisdictions where local law permits online gaming. We comply with the data protection laws of the jurisdictions where we operate. If you are accessing gg soft from Jakarta, Surabaya, Bandung, Medan, Semarang, or another supported region, your data is protected under our privacy policy and applicable local law.

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes by posting the updated policy on our platform. Your continued use of gg soft after changes are posted constitutes your acceptance of the updated policy.

Our Commitment to Data Security

We at gg soft invest in industry-standard security measures to protect your data. Our infrastructure uses encryption, firewalls, and intrusion detection systems. We conduct regular security audits and penetration testing to identify and address vulnerabilities. Our staff undergoes security training to ensure they handle your data responsibly.

However, no online platform is completely secure. While we take reasonable precautions, we cannot guarantee absolute protection against all threats. By using gg soft, you acknowledge the inherent risks of online transactions and agree that we are not liable for data breaches beyond our reasonable control.

We encourage you to protect your own account by using a strong password, changing it regularly, and not sharing your login credentials. If you suspect unauthorized access to your account, contact our support team immediately. We will investigate and take steps to secure your account.